Jin Mobility Co. Ltd Platform Franchise Agreement

Jin Mobility Co. Ltd Platform Franchise Agreement

Article 1 (Purpose)

This Platform Franchise Agreement (hereinafter referred to as the "Agreement") is intended to regulate the rights and obligations between the "Customer" and the corporation Jin Mobility Co., Ltd. (hereinafter referred to as the "Company") in using the i.M service (hereinafter referred to as "i.M") provided by the Company under Article 49-4 of the Passenger Transport Service Act (hereinafter referred to as the "Act").

Article 2 (Definitions)

① The definitions of terms used in this Agreement are as follows:

1. "i.M" refers to one of the transportation-related services provided by the Company under the platform franchise business in accordance with the Passenger Transport Service Act, which is a service that allows customers to call i.M in real-time through the affiliated app calling service (hereinafter referred to as the "Calling Channel").
2. "i.M Taxi" refers to a franchise taxi that provides transportation services operated by the Company under the i.M (i.M) brand.
3. "Customer" refers to all customers using the "i.M" service provided by the Company, who can register as members on the affiliated "Calling Channel" according to the procedures defined by the affiliated "Calling Channel" to use i.M.
4. "Transport Provider" refers to transportation service providers, taxi drivers, or individual taxi drivers affiliated with the Company who have entered into contracts with the Company and provide transportation services and various additional services to customers.
5. "Transportation Service" refers to a service provided by a "Transport Provider" to transport passengers or goods from the departure point to the destination requested by the customer.
6. "Real-time Call" refers to the act of customers requesting i.M in real-time by entering or transmitting "Boarding Information" through the "Calling Channel" and completing payment through the payment method provided by the "Calling Channel."
7. "Boarding Information" refers to the preliminary information entered when using i.M, including departure time, departure point, destination, passenger, passenger phone number, luggage, and duration of use.
8. "Dispatch Completion" refers to the confirmation of the i.M taxi assigned to provide i.M services.
9. "Dispatch Cancellation" refers to the cancellation of i.M taxi calls by customers after "Dispatch Completion."
10. "Fare" refers to the taxi fare paid by customers to transport providers in exchange for transportation services and means the fare reported according to relevant laws.
11. "Paid Services" refers to service usage fees and penalties imposed on customers in addition to the fare when using i.M taxis.
12. The definitions of terms used in this Agreement are effective only within this Agreement, and the definitions of terms not specified in this Agreement shall be subject to relevant laws and service-specific guidelines.

Article 3 (Method of Public Disclosure, Effectiveness, and Amendment of the Agreement)

① The Company shall disclose this Agreement on the Company's website at http://www.imforyou.co.kr and the business place bulletin board of franchisees in accordance with the Passenger Transport Service Act and subordinate statutes. This Agreement shall take effect for all customers who wish to use "i.M" after a period of 20 days from the date of repair in Seoul.

② The Company may amend the Agreement within the scope not violating relevant laws.

③“ When revising the Agreement, the Company shall disclose the effective date and reason for the revision along with the current Agreement in accordance with the methods specified in paragraph 2 at least 7 days before the effective date of the revised Agreement. However, in the case of a revision that is disadvantageous to customers, it shall be disclosed 30 days prior to the effective date and individually notified to customers. However, if individual notification is difficult due to non-disclosure of customer contact information or failure to modify after the change, it shall be deemed to have been notified by disclosure in accordance with paragraph 1.

④ If the Company discloses or notifies the amendment to the Agreement according to paragraph 3 and the customer does not express his/her refusal to the amendment until the day before the application date of the amended Agreement, it shall be deemed that the customer has agreed to the amended Agreement. If the customer does not agree to the amended Agreement, he/she may discontinue using i.M and terminate the service agreement.

 

Article 4 (Application for and Restriction of i.M Usage)

1. Customers can use i.M by registering as members on the affiliated "Calling Channel" with the Company.
2. If the use of the "Calling Channel" is suspended or the contract is terminated according to the terms and policies of the "Calling Channel," the use of i.M may be restricted.

Article 5 (Contents of i.M)

1. The main contents of i.M provided by the Company are as follows:
   1. Providing i.M taxis in vacant status to customers who call i.M.
   2. Providing a pleasant boarding environment and friendly service.The Company may provide additional services for a fee.
2. The Company may provide additional services for a fee.

Article 6 (Operating Hours of i.M)

The operating hours of i.M are 24 hours a day, 365 days a year. However, the service may be temporarily suspended for business or technical reasons of the Company, and the service may also be temporarily suspended during the period designated by the Company for operational purposes. In such cases, the Company promptly announces it through the Company's operated webpage and the "Calling Channel," either in advance or afterward.

Article 7 (Changes and Discontinuation of i.M)

1. he Company may restrict or discontinue all or part of i.M under the following circumstances:
   1. If customers violate the provisions of this Agreement.
   2. If there is a service interruption in the "Calling Channel," a failure of general facilities, or a surge in usage that interferes with normal service.
   3. If the Company is unable to maintain i.M due to various reasons such as termination of the contract with transport providers and management decisions of the Company.
   4. In case of force majeure such as natural disasters or national emergencies.

1. In the event of discontinuation of i.M under paragraph 1, the Company notifies customers in accordance with the method specified in Article 19. However, this does not apply if prior notification is impossible due to reasons beyond the Company's control.
2. The Company shall not be liable for any problems arising from changes or discontinuation of services provided free of charge unless there is intentional or gross negligence on the part of the Company.
3. If any problems occur in using i.M due to the reasons specified in subparagraph 2 of paragraph 1, customers must resolve the issue through the "Calling Channel."

Article 8 (Fare and Fare Collection)

1. The fare is paid by customers to transport providers as consideration for transportation services under the transportation contract between customers and transport providers, and the Company does not intervene in the calculation and payment method of the fare, refunds, etc.
   1. Payment terminal attached to i.M taxis or cash.
   2. Online payment linked with the app.

Article 9 (Guidance on Paid Services)

1. Paid services refer to service usage fees and penalties imposed on customers in addition to the fare, and the detailed content is applicable under the detailed terms of paid services within the i.M service usage agreement.
   Category | "Call Fee"
   Minimum | 0 won
   Maximum | 3,000 won (including VAT)
2. The Company may change paid services under this Article due to business needs or changes in the external environment, and when the call fee is changed, it will be notified through the "Calling Channel."

Article 10 (Contents of Additional Services)

1. Additional services are classified into in-vehicle and transportation-related additional services provided by i.M taxis.
   1. In-vehicle additional services such as premium limousine seats, vapor barriers, tablet PCs, Wi-Fi, charging cables, etc., are provided to passengers free of charge. However, the availability of these additional services may vary depending on the i.M taxi lineup.
2. Transportation-related additional services refer to additional services provided free of charge or for a fee in addition to the fare, and if they are charged, they will proceed as detailed in the guidance on paid services.
3. Notices regarding new or changed transportation-related additional services will be posted from 7 days before the effective date to 14 days after the effective date.
4. The procedure for changing transportation-related additional services will be conducted in accordance with laws and related guidelines.
5. Notices of additional services will be provided to customers through apps or webpages provided directly by the Company or through partnerships.

Article 11 (Refund of Fare)

1. Customers who wish to request a refund after completing the use of i.M taxis can apply for a refund through the following procedures and methods. The Company will review the reason for the refund request and decide whether to refund.
   1. Customers apply for a refund by specifying the reason for the refund through the Company's customer center (1688-7722).
   2. Refund requests received as described above will be processed as follows:
      a. Receipt of refund request: D-Day
      b. Verification of authenticity and decision on refund: D 3 business days
      c. Customer notification and progress of refund decision: D 5 business days
   3. The refund amount will be within the scope of the "fare, paid services" finally paid by the customer.
2. When collecting personal information for the purpose of handling complaints, etc., the Company protects the collected personal information in accordance with related laws and does not use it for purposes other than the refund request.

Article 12 (Company's Obligations)

1. The Company must promptly handle customer complaints related to i.M and notify customers if prompt handling is difficult.
2. If customers suffer damages due to the i.M provided by the Company, the Company shall be liable for such damages only if they are caused intentionally or negligently by the Company.
3. The Company operates and maintains i.M in compliance with relevant laws.

Article 13 (Responsibility for Transportation)

1. If the transport provider fails to complete the transportation due to reasons attributable to the transport provider such as breakdowns or traffic accidents during transportation, the transport provider cannot collect the fare and must compensate the customer for any damages suffered.
2. If the transport provider causes bodily or property damage to the customer intentionally or negligently, the transport provider must compensate for the damages.
3. If a customer dies or is injured due to a traffic accident during transportation, the transport provider must provide emergency measures.
4. The transport provider must safely transport the customer's belongings and belongings, and if lost items are found, they must be handled to be delivered to the customer.

Article 14 (Customer's Responsibility)

1. If customers intentionally or negligently cause damages to i.M taxis, transport providers, or third parties, customers must compensate for them, and the specific amount is as follows:

 

Contents	Total Amount
1. Contamination of the vehicle due to vomiting or other forms of littering in the vehicle	Car wash expenses and lost business costs within 150,000 won
2. Damage to the vehicle or interior fixtures	Restoration costs
3. Refusal to disembark after arriving at the destination or transfer to the police station (police box) due to failure to provide accurate destination information	Fare and lost business costs until transfer to the police station (police box)
4. Attempting to evade fare payment through fare evasion, refusal to pay fare, or other fraudulent methods (such as theft, lost cards, counterfeit currency, etc.)	Five times the fare and basic fare

② The "customer" must comply with the instructions regarding safe driving provided by the "transport service provider".

Article 15 (Prohibited Acts by Customers)

① "The company" prohibits the following actions by "customers" in accordance with the Seoul Special City Taxi Transportation Business Transportation Agreement (hereinafter referred to as the "Transportation Agreement") in order to enhance the reliability of "i.M" and ensure safe operation of "i.M Taxi."

1. Alcohol consumption, disorderly conduct, or actions that violate public order and morals
2. Throwing items out of the vehicle
3. Opening or closing doors while in transit
4. Smoking during the journey
5. Using profanity, verbal abuse, or exercising violence against the transportation service provider
6. Any action that hinders safe driving
7. Failure to comply with control measures for passenger safety or maintaining order inside the vehicle
8. Actions that cause damage or harm to the company, transportation service provider, or third parties by violating relevant laws and these terms
9. Infringement upon copyrights or other intellectual property rights of the company and other third parties
10. Any other illegal or unfair behavior

Article 16 (Refusal to Provide Transportation Service)

1. In case there are no available "i.M Taxi" vehicles around the customer, it may not be possible to provide "i.M Taxi" service, and in such cases, the company shall inform the customer through the dispatch channel.
2. The transportation service provider may refuse to provide transportation service if any of the following reasons, specified in the transportation agreement, apply for ensuring safe driving:
   1. When a passenger with a contagious disease attempts to board
   2. When the customer fails to provide destination and necessary information after boarding due to intentional or other reasons
   3. When the customer requests a violation of regulations
   4. When the customer engages in prohibited or unethical behavior
   5. When the customer demands transportation of hazardous materials such as explosive, corrosive, or flammable substances
   6. When transporting bodies or animals (except certified guide dogs for the visually impaired or service animals) that may cause harm or discomfort to the transportation service provider or the next passenger
   7. When the customer requests the transportation of items that may disrupt passenger transport due to filth, odor, etc.
   8. When the customer requests the transportation of items that may pose a safety risk or damage to the vehicle

Article 17 (Provision of Information)

The company may provide various information related to "i.M" operated by the company through the web pages or service screens provided directly by the company or through the "call channel."

Article 18 (Notice to Customers)

① If notification is required regarding matters related to "i.M," the company may provide such notification through the web pages or call channels provided directly by the company, or through SMS, APP push, etc.

② In the case of notification to a large number of unspecified customers, the company may post such notification through the web pages or call channels provided directly by the company, instead of individual notifications.

Article 19 (Termination of Contract and Restriction of Use)

① The company may terminate the service contract by notifying the customer.

② The company may restrict the use of "i.M" by customers if the following reasons occur to ensure the stability and reliability of "i.M":

1. If the customer repeatedly cancels the use of "i.M" after applying for it.
2. If the customer violates the prohibitive actions in Article 16.
3. If the customer violates relevant laws or these Terms and Conditions.

③ The customer may object to the measures taken under paragraph 2 through the procedure specified by the company.

④ If the objection under paragraph 3 is deemed justified, the company immediately lifts the restriction on the customer's use of "i.M."

Article 20 (Indemnification)

① If the customer violates the provisions of these Terms and causes damage to the company, the customer shall be responsible for compensating the company for the resulting losses.

② If the company receives claims for damages or lawsuits from third parties other than the customer due to illegal acts or violations of these Terms by the customer during the use of "i.M," the customer shall bear direct responsibility. However, the company may first respond to such claims, and incurring costs or damages to the company in this process, the company exercises its right to indemnification against the customer.

③ If the customer incurs damages due to the intentional or negligent acts of the company, the company shall be liable for such damages.

Article 21 (Disclaimer)

① The company shall be exempt from liability for providing "i.M" in case of force majeure or events equivalent thereto that prevent the provision of "i.M."

② The company shall not be liable for service interruptions of "i.M" due to the customer's fault.

③ The company shall not be liable for damages caused by information obtained by the customer during the use of "i.M," unless there is intentional or negligent conduct on the part of the company.

④ The company shall not be liable for the reliability or accuracy of information, data, or facts posted on various web pages and apps related to "i.M" by customers.

⑤ The company shall not intervene in disputes between customers or between customers and third parties arising from the use of "i.M" and shall not compensate for damages incurred thereby, unless there is intentional or negligent conduct on the part of the company.

⑥ The company shall not be liable for damages resulting from the customer's leakage or provision of personal information to others, unless there is intentional or negligent conduct on the part of the company.

⑦ The company shall not intervene in transactions made through links, banners, etc., on the call channel service screen and shall not be liable for such transactions, unless there is intentional or negligent conduct on the part of the company.

Article 22 (Contact Information of the Company)

① The company's name, address, and telephone number are as follows:

1. Name: Jin Mobility Co., Ltd.
2. Address: 2nd Floor, 41 Seoul Forest-gil, Seongdong-gu, Seoul
3. Telephone number: 1688-7722

 

Article 23 (Termination of "i.M")

If the company wishes to terminate "i.M," it may do so by providing notification of termination one month prior to the termination date in accordance with Article 19.

Article 24 (Resolution of Disputes and Jurisdiction)

① If a dispute arises between the company and the customer regarding the use of "i.M," the company and the customer shall make sincere efforts to resolve the dispute through consultation.

② If the dispute is not resolved through the provisions of paragraph 1, either the company or the customer may file a lawsuit with the competent court under the Civil Procedure Act.

 

 

Supplementary Provisions
This agreement shall enter into force on March 2, 2022.

 

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